It was just another morning until I got to my office and found two envelopes addressed to me. They were the worst kind of envelopes - not the "have we got a deal for you?" kind that can be safely filed in the bin without opening, nor the handwritten address kind sent by a human with a brain. These were intransigent, bureaucratic missive-delivery facilitators, and they seemed to bark "Open me now. You have twenty seconds to comply."
I opened the first - $125 fine for being photogenic while travelling at 68km/h in a 60km/h zone. I looked at the alleged location and date. Yes, that was where I was on November 3rd and the speed measurement is possibly correct although I did keep a pretty close eye on my speed. I don't think I was speeding on that day but there are plenty of other occasions when I've deserved infringement notices but remained undetected. It's a fair cop. There goes 1 demerit point from my driver's licence.
I looked at the second envelope. It looked identical. "Oh, no! Not another one," I pleaded as I opened it. It wasn't another speeding fine. It was worse. It was a $500 fine for driving an unregistered vehicle.
"What?!?"
The new registration sticker was delivered to me at work. Admittedly I was slow to stick it on the car window, but I had the registration. Then I wondered if my work's finance department had been a little tardy in paying bills. The previous year's registration expired on October 28th. Maybe the payment hadn't been made by November 3rd.
It was time to face the phone system of a large government department. I can design software. I can solve calculus problems. I can even count to 1023 on my fingers and thumbs. Yet I still shudder when faced with such ingenious defence systems as those erected to guard government bureaucracies.
I was pleasantly surprised. The automatic answering system was easy to navigate. I selected the option to check my demerit point total... type in licence number... type in date of birth... you have entered blah blah blah is this correct? type 1 for yes... etc.
"Your demerit point total is zero."
That's what it said. Zero. But the infringement notice said I'd just lost a point. I guess their system is slow. I decided to ignore that and get help from an operator on the lack of registration payment. A further surprise left me a little off balance. There was no waiting time for the next available customer service representative. I was in like a thing in another thing.
The rep was helpful. I'll call him Melvyn to avoid admitting that I don't remember his real name. He listened. He understood. He went to check if the payment had been received but placed under suspense for some reason.
Melvyn said: "It looks like the payment was made at the end of September but it's the wrong amount. We received an amount of $523.30 while the registration bill was only for $522.20, so the payment is held at the moment."
"So my car really should be registered? The bill has been overpaid? Does that mean I can have the $500 fine cancelled?" I was relieved. This was obviously their problem, not mine.
"I'll have to put you through to another department for that. Just hold on while I transfer your call."
The next rep was ready to help and I didn't even have to repeat all my details. Should I have pinched myself? Was this too good for any government system? She looked at my case. Oops. Melvyn had mistyped my car's registration number. No, there was no record of any payment for my car's registration. Not a sausage.
My investigation turned back to the company's finance department. I went upstairs into the land of bean-numeracy. Their message was clear. If I'd got the registration sticker, then the bill must have been paid. These people work their systems like bean-machines. The registration sticker doesn't get delivered to the driver until after the bill has been paid. It's a foolproof system. The only problem was that I had the sticker and they couldn't find any record of having paid the bill.
At this stage, old Virge was starting to feel better. There was a slip-up. They hadn't paid the bill. They'll search again and find it accidentally stapled to the back of another bill, or pinned to the new graduate accountant's back for a little wacky-as initiation joke. The company would pay the $500 fine or plead with VicRoads for clemency. It would be out of my hands. See Virge relax.
I left them to look further for the payment records.
Later in the morning I got an e-mail from the financial controller. In a nutshell it said "The company has a policy of not paying for employee fines. Discuss it with your manager. Present your registration notice to finance so they can pay the annual registration. Don't drive your car until you have the registration receipt."
See Virge tense. I went to see my manager. He didn't want to discuss the fine at all. I'd have to see the personnel manager or the director for that. I left Pontius washing his hands to further follow my via dolorosa.
I'd better stop hammering the keyboard about this. You don't want to hear more details of Virge gettin' grumpy with it. The crux of the screw up was that a change in the car leasing scheme done last year meant that the registration sticker did get sent to the company, but not via the finance department. After about 10 years of having a registration sticker sent to me already paid by the company, this year the finance department didn't get to see it because it was addressed directly to me, but still sent to the company's street address. Therefore, it was supposed to be up to me to detach the notice and send it to Finance to be paid.
The saga isn't over. I haven't written off the $500 yet. It's a huge fine for an innocent paper-work mistake. I may be able to sweet-talk VicRoads into cancelling or reducing the fine. Wish me luck.